Our Services
Our team of communication specialists love to chat to members of associations about what’s great about your association.
Based on a set of agreed objectives, we’ll take the time to personally connect with your members to ensure they feel valued and to safeguard the ongoing viability of your organisation.
We’re experts in outbound engagement campaigns, following up lapsed memberships, inbound call handling, telephone surveys, customised reporting, and maintaining membership databases.
Challenge
Retaining a loyal and engaged membership base is one of the biggest challenges facing membership associations in Australia.
Solution!
We provide tailored engagement and contact services on behalf of membership organisations including professional associations, institutes, not-for-profit organisations and unions.
With Optimum Contact, you’ll benefit from:
- A passionate, Australian-based team with expert communication skills (conversations with members feel natural and engaging, not scripted).
- An engaged membership base, who feel valued, cared for, heard and represented not just a revenue stream.
- A seamless inbound and outbound experience for your members, with contact made in your organisation’s name.
- Valuable insights gained from surveys and conversations with your members that you can use to drive your membership engagement strategy and future focus.
- Detailed and customised reports to demonstrate return on investment.
- Improved cashflow, on-time renewals, and a reduction in lapsed renewals.
- Data cleansing:, contact details are checked and updated with every call.
- Results-driven packages, tailor-made to meet your organisation’s goals.
Ready to make your members feel truly valued?
Find out about our services and get in touch with us today!
