In-Bound Call Management
Our friendly, professional team are ready to take the call! And not just take the call and answer your member’s query – but have an engaging conversation to leave your member feeling valued and in a positive mind-set about your organisation.
Unanswered calls, un-returned calls, and email-only contact options can make your members feel undervalued and can lead to disengagement and reputation issues.
Handling member enquiries in-house can be costly, particularly if the volume of enquires does not justify a dedicated staff member.
We can handle inbound calls to your organisation, answering questions using approved scripts, updating your members with the information they need, processing payment for renewals or events. Where we’re unable to assist we can seamlessly warm-transfer the member to a specialist in your organisation.
Challenge
Disengaged members are more likely to allow their membership to lapse or join a competitor organisation.
Solution!
Your members want to be able to talk to someone at your organisation at a time that is convenient to them, without delay.
Our inbound call handling service can help with:
- Membership renewal campaigns (including payment processing).
- Sales for events, additional services or products.
- Requests for assistance or representation.
- General membership enquiries.
- Research projects including surveys.
- Updating contact details.
Benefits:
- Members’ calls are answered without delay.
- Members feel valued knowing they can contact their organisation via their preferred channel.
- Sales for events or member campaigns can be handled and processed efficiently.
- Membership details can be checked and updated in database with every inbound call.
Related Services
Ready to make your members feel truly valued?
Find out about our services and get in touch with us today!
