Surveys
A great way to demonstrate value and ensure you are delivering the services, products, events, and representation your members need is to conduct regular surveys.
Online survey fatigue can lead to poor completion rates and unrepresentative sample sizes. In addition, completion of an online survey is an inherently less personal experience for your members.
Our outbound telephone survey services are tailored to your information needs. We can assist your organisation with survey design, completion of outbound calls, data capture, reporting, analysis and formation of recommendations.
Our survey service includes:
- Survey conception and design – what information need to you have or problem are you seeking to address?
- Quantitative and qualitative surveys, or a combination.
- “Free text” open-ended questions where a broad information need necessitates this.
- Outbound survey delivery via outbound phone call.
- Data entry, analysis, and customised reporting.
Benefits:
- Members feel valued because your organisation is asking them for their opinions.
- Valuable member insights can be gained, analysed by demographic or other groups (for example, professional specialisation).
- Your organisation’s membership and representation strategy can be updated or fine-tuned in line with real-time feedback from your members.
- Membership details can be checked and updated in database with every inbound call.
Related Services
Ready to make your members feel truly valued?
Find out about our services and get in touch with us today!
