Terms & Conditions
Website Terms and Conditions of Use
This website is owned and operated by Infocheck Pty Ltd trading as Optimum Contact ABN: 42 149 758 958 (Optimum Contact). The material contained in this website is the intellectual property of Optimum Contact and its associated entities and as such Optimum Contact reserves all of its rights in this respect. Optimum Contact is a registered trade mark and as such may not be used without the express written consent of the owner. This website is available for use subject to the user’s acceptance of the terms and conditions as outlined below.
Use of the Website
This website has been established in order to facilitate the provision of information and the facilitation of communication between us and our clients, prospective clients and any other associated parties. Use of this website is strictly limited to activities that are involved in achieving that end, including but not limited to; reading, saving, printing and emailing the information and graphics included in the website and such practices are strictly limited to the personal and non-commercial use of the website. Any unauthorised reproduction or alterations to the website or its content, in whole or in part, will be considered to be in breach of Optimum Contact intellectual property rights and Optimum Contact reserve their rights in this respect.
Liability
Whilst Optimum Contact endeavours to ensure that all information contained in the website is accurate and regularly updated, Optimum Contact does not provide any warranty, guarantee or representation in respect of the information contained in the website. Any person who uses this website agrees and acknowledges that Optimum Contact will not be liable for any damages of any kind arising from the inaccuracy or otherwise of the information contained in this website.
Online Privacy Policy
Infocheck Pty Ltd trading as Optimum Contact is committed to protecting your privacy.
Infocheck Pty Ltd trading as Optimum Contact(Optimum Contact) undertakes to ensure that your personal information is treated in accordance with the Australian Privacy Principles pursuant to Schedule 1 of the Privacy Act 1988 (Qld). Optimum Contact may release information about you where there is a duty to the public to disclose that information, where we are required by law or where the interests of Optimum Contact require disclosure.
However, Optimum Contact will not sell or disclose your information to any individual or entity outside the Optimum Contact group of companies or approved business partners without your permission.
Collection and Management of Personal Information
- Information we may collect:
- Name and business details
- Contact information including address, email address, and phone number
- Business information specific to the type of business
- Debt collection requirements
- Details of the debt that you ask us to help collect including amount outstanding, contact information of the debtor, business information, copies of invoices and any correspondence between the parties.
Standard web server/visitor traffic information commonly referred to as “aggregate information,” regarding overall website traffic patterns. Normally, web servers collect this type of basic information as part of their web log processes. We only use this information for statistical, reporting and website administration and maintenance purposes. It is not used in a way that individually identifies you, and we do not report on individual users.
We may contact you to voluntarily respond to surveys, provide newsletters or seek your feedback. The provision of this information or receiving of the information will be optional to you and at any time you are able to opt out of the receiving the information.
Use of personal information
Optimum Contact does not collect or record personal information, other than information you choose to provide through the online forms on this website.
If you do submit online forms containing personal information, we will use that information to respond to your message. The main purpose of collecting and using personal information submitted through our site is to ensure that we are speaking with the correct person and to respond to enquiries or feedback from this site. The information gathered will only be used to complete your request unless specifically stated on a particular form.
Information provided by you will be handled in accordance with Australian privacy laws. We maintain strict privacy standards and procedures with a view to preventing unauthorised access to your data by anyone other than Optimum Contact. Email addresses and any other contact details you provide will not be added to a mailing list without your consent.
We may collect the information for various purposes including:
- To act on your behalf in the debt collection process
- Promote new services by way of a newsletter, or provide other information to you by promotional email
- To contact you for feedback or market research purposes
- Direct marketing
In the course of our work we may also collect business information and personal information relating to individuals from a range of sources such as ASX; ASIC; business names databases; the media; ITSA; Courts; credit publications; industry specific reports and journals; clients; third parties; and other publicly available publications.
Disclosure of information
We may disclose the information collected as follows:
- For the purposes of providing the service to our client
- To credit reporting agencies, Courts and Tribunals where clients fail to pay for services provided by Optimum Contact to them.
- To Courts, Tribunals and law enforcement officers as required by law in relation to any prospective or current legal proceedings to defend our legal rights.
- To third party agents including skip tracing agents, process servers or legal representatives who assist in providing the service to our clients.
Any disclosure by Optimum Contact to the third parties listed above, the third party will also be bound by this Privacy Policy.
Cookies
We use cookies on our site. A cookie is a block of data that is shared between a web server and a user’s browser. Cookies give the server information about a user’s identity and website visiting patterns and preferences.
Google Remarketing
Optimum Contact may use Google Remarketing techniques to advertise to people who have visited this website. Third party vendors including Google may show our advertisements on websites across the internet. Third party vendors including Google use cookies to serve advertisements based on someone’s past visits to this website.
Information about how you can opt out of Google’s use of cookies is accessible by visiting Google’s Ad Settings. Alternatively you can opt out of third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.
Storage and Security
The protection of personal privacy is a priority of Optimum Contact. We have put in place suitable security procedures in place to safeguard and secure the information you provide and protect it from misuse, loss, unauthorised use or disclosure.
This website does not provide facilities that guarantee secure transmission of information over the internet. You should be aware that there are risks in transmitting information across the internet, including online forms and email. If you are concerned about conveying sensitive or personal material to Optimum Contact over the internet, contact us by telephone to discuss the matter.
Links to other websites
This website may contain links to other websites. We do not have any control over those websites and we are not responsible for or liable for the protection of your privacy of any information you may provide whilst visiting such websites.
Access Rights
You have the right to access personal data that is held about you. To obtain a copy of your personal information we hold, please contact us in writing.
In protecting your privacy, we must be sure that you (or your authorised representative) are the person making the request for information, for that reason, when submitting your request, please provide:
- All your contact and identification details: This includes your full name, business and/or company name, phone, fax and mobile numbers, email and postal addresses.
- Specific details of the information you would like to receive.
- Requests for information should be sent via email to: privacy@optimumcontact.com.au
If you do not have access to email, you can mail your request to:
Optimum Contact
PO Box 325,
Banyo QLD 4014
Or telephone: 1300 017 293
Notification of changes to the Privacy Statement
Optimum Contact may change the content or services found on our website at any time without notice; consequently our Privacy Policy may change at any time also without notice.
Privacy Concerns
If you believe we have breached your privacy and the Australian Privacy Principles please contact us by email to privacy@optimumcontact.com.au setting out the details of the breach including:
- All your contact and identification details: This includes your full name, business and/or company name, phone, fax and mobile numbers, email and postal addresses.
- Specific details about your complaint: This will allow us to undertake an investigation on your behalf. The details we require include the nature of complaint, reference numbers (if applicable), dates, names, amounts, phone numbers, and our client, if relevant.
All complaints will be dealt with promptly and complainants will be treated courteously.
Optimum Contact will advise estimated response and resolution times for a complaint. Response times for complaints resolution will be monitored as part of Optimum Contact management reporting.
Feedback, Enquiries or Complaints
If you have feedback or an enquiry please contact us:
call us on 1300 017 293 or
email us on: info@optimumcontact.com.au
If after you have contacted Optimum Contact about your enquiry or feedback and that has not been resolved to your satisfaction, you can lodge a formal complaint.
Optimum Contact has a complaints handling and monitoring process that is designed to comply with the Australian Standard on Complaints Handling and ensure that your complaint is handled in an efficient, fair and appropriate manner.
The complaints handling process is accessible to members of the public on the website. Information on making and resolving a complaint is available, easy to understand and use, and in plain language. When required, Optimum Contact staff will provide the necessary support in the formulation and lodgement of complaints by consumers.
Responsiveness & Accountability:
The complaints handling process is free. All complaints will be dealt with promptly and complainants will be treated courteously.
Optimum Contact will advise estimated response and resolution times for a complaint. Response times for complaints resolution will be monitored as part of Optimum Contact management reporting.
Data Collection & Analysis:
All complaints and outcomes will be recorded. Optimum Contact maintains a complaints register and complaints will be classified and analysed for identification of systematic and recurring problems. This data allows reviews of our systems and training for staff when appropriate.
Training & Education:
Optimum Contact staff training and education programs are regularly reviewed and upgraded to benefit from the findings and outcomes achieved in the complaints handling process with the aim of limiting the number of complaints.
Complaints Handling Procedure:
Do you have a complaint?
To be able to resolve your complaint we will need:
- All your contact and identification details: This includes your full name, business and/or company name, phone, fax and mobile numbers, email and postal addresses.
- Specific details about your complaint: This will allow us to undertake an investigation on your behalf. The details we require include the nature of complaint, reference numbers (if applicable), dates, names, amounts, phone numbers, and our client, if relevant.
How to lodge a complaint
To lodge a complaint or provide feedback, please send it to Optimum Contact;
If your complaint relates to privacy or compliance, email: privacy@optimumcontact.com.au
For all other matters please email: info@optimumcontact.com.au
Alternatively, you can either mail your details to:
Optimum Contact
PO Box 325
Banyo QLD 4014
Your rights and responsibilities:
- You have the right to make a complaint and to have that complaint handled.
The principles of the Australian Standard: Complaints handling outline the manner in which your complaint will be handled by Optimum Contact. - If you are dissatisfied with the result of our investigation or you feel the process was not fair to you, please contact our Compliance Officer using the contact details above.
Optimum Contact obligations and rights
- To use the complaints handling principles to resolve your complaint.
- To resolve all complaints in a fair and equitable matter for both parties.
- To take sufficient time to complete an investigation into your complaint and to keep you informed of the expected completion date or progress made.
- To continuously improve our business and processes
Optimum Contact will take all necessary steps to investigate the complaint. Sometimes this may involve us liaising with a third party, for example, a credit provider. Optimum Contact will provide a written response to your complaint, with advice of resolution, within 30 days of receipt of your complaint.
When a dependency on third party information is required, Optimum Contact may request an extension of time to respond the complaint. We will make such a request in writing, before the expiry of 30 days.
